How To Order
Ordering From Outside The UK
Returns & Refunds
Description Of Goods
What Do We Mean By "Vintage"?
How To Order
If you would like to make a purchase, simply click "Add to Cart" to add the item to your shopping cart. A summary of the contents of your basket - including the total price plus shipping - is shown at the top right and bottom left of every page, by clicking on the shopping cart icon.
From here you may proceed to the secure payment area, modify the basket contents, or return to the online store.
When you order, you can either create an account or skip this process and make a one-off order.
Creating an account has the following benefits:
- You don't have to re-enter your address details each time you order (we don't store payment card details).
- You can access your order history from your account.
- Account holders receive special offers and news of events and previews.
- You can create and share personal wishlists from your account.
We offer a choice of two payment methods:
Pay securely with your debit or credit card using Prestashop Checkout. The payment transaction is handled in full by the payment gateway and we neither have access to nor store any of your payment details.
Alternatively, use Paypal's secure payment service. You don't need a Paypal account and you can use your credit or debit card to pay for your order. In addition, we off PayPal Express Checkout, for the fastest possible payment, without having to input your address or payment details.
Simply choose your preferred payment method on the checkout page.
We accept most major credit & debit cards.
We do not charge for orders until they are ready to ship (see Delivery, below).
Ordering From Outside The UK
We regularly ship to destinations all over the world. If you wish to order from abroad, simply place the items in your shopping basket and when you're ready to checkout, click the link under "your location" in the shopping basket to select your country from the drop-down list. The appropriate delivery charge will then automatically be applied. You can then choose to pay securely by either credit card or Paypal.
All prices are displayed in UK pounds sterling, Euros and US dollars.
If your country is not shown, please contact us.
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£), Euros ( €) and US dollars ($) at the current exchange rate, and where appropriate are inclusive of UK sales tax (VAT) at the current rate.
If your order is being despatched to a destination outside the European Community (EC) then any customs or import duties levied once the package reaches your destination country will be your responsibility, as we have no control over these charges and cannot predict them.
Stock permitting, orders are usually despatched within 2 working days, to arrive with UK customers within 5-7 working days.
In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.
A delivery charge will be added to your order value where appropriate, as follows (Current as of November, 2019):
UK destinations (excluding Channel Islands):
Prices for shipping are based on a combination of weight and volume, minimum £2.95 for the smallest items, to £14.95 for items up to 10Kg.
For larger, heavier or delicate items, we use specialist carriers and the price will be displayed in the shopping cart once the item is added.
For Channel Islands and overseas destinations, delivery is charged at cost, which is displayed in the shopping basket contents page when the appropriate country is selected; where necessary, please contact us for a price.
Please note: on most larger items, delivery is calculated on volume (ie. size) instead of weight.
Some UK areas (eg. Scottish Highlands & Islands) are subject to a delivery surcharge on very large items.
Your Right To Cancel: you may cancel your order (once accepted by us) for any reason, up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.
Returns & Refunds
All goods sold are covered by the Consumer Protection (Distance Selling) Regulations, which allow for a 14-day 'cooling off' period, during which you may return your order at any time up to and including the 14th working day after the day on which you received your purchase.
To return your order, you must apply for a Return Merchandise Authorization (RMA) slip, as follows:
- Access the "Orders History" section from your account.
- Select the order from which you wish to return an item.
- Select the product(s) that you wish to return by checking the box next to its name(s).
- (optional) Add an explanation, in order for us to better understand why you want to return this product.
Once the form is complete, click on "Make an RMA slip", and the request is sent to us.
The request appears as "Waiting for confirmation" in the your "Return Merchandise Authorization" page, accessible from the account page.
Having notified us that you wish to cancel your order, goods must be returned to Decorative Country Living within 14 days after date of receiving the RMA, for a full or partial refund or exchange, provided that:
1. The goods are returned in the same condition they were sold, including all original packaging materials.
2. The goods are a normal stock item and have not been specially ordered at the customer’s request.
3. Delivery & collection charges are not refundable.
4. A valid receipt or proof of purchase is produced where goods were not purchased online.
Faulty goods, where the fault is due to a manufacturing defect, will be exchanged or refunded where possible within the first 14 days of purchase.
Damaged goods must be reported to Decorative Country Living within 24 hours of delivery of the goods. After this time we cannot accept responsibility for damage reported.
Description Of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
What Do We Mean By "Vintage"
"Vintage" is a much-used term these days, often referring to things that are new but vintage style.
At Decorative Country Living, we NEVER do this; when we describe something as "vintage" or "genuine vintage", it means that this item is genuinely old - usually dating from the early 20th century or before.
Vintage items are an intrinsic part of this website and we embrace the old, careworn, chipped, softly faded and the dusty! We always buy the best quality in terms of condition - especially with items such as eiderdowns - however, it's important to realise that something that is 50 or more years old will show signs of wear, and to true vintage-lovers they are all the better for it!
We always describe the condition of an item as accurately as possibe, particularly in terms of its vintage condition, so please do not expect it to look brand new!
Whilst we are happy to refund vintage items returned within 14 days (please see "Returns & Refunds", above) we do not refund postage/delivery costs on vintage items.
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